Looking for an overview of recent work I've done? Below is a sample of elearning, micro-learning, instructor-led training, and blended programs that I've created. You'll be interested to hire me if you're looking for a trusted learning consultant with senior instructional design experience, an abundance of creative ideas, and a focus on getting results.
What do you when you need to transform your business model to be more competitive in an evolving industry? For Microsoft, the world's largest software maker, the answer was a robust and comprehensive blended training program for existing and new employees. The goal was to quickly get employees up-to-speed and able to contribute to the new mission. The scale and aggressive timeline were definite challenges and the ongoing changes to business processes were also a factor to contend with.
In 2017, as the lead instructional designer, I performed an in-depth needs analysis and created storyboards for over 18 elearning modules, 6 micro-learning videos for various roles and several components for synchronous and asynchronous events.
I worked closely with Microsoft learning leaders and senior executives within the business to identify knowledge gaps, learning objectives and relevant content. For the elearning modules, I crafted engaging activities and real-world scenarios that learners would encounter in their roles. Click the first image on the right and enter the password shown, to see an example of a micro-learning video that I scripted and storyboarded. This is not a final product, so the audio is computer-generated. As shown in the second and third images on the right, the focus was to ensure that the modules were highly relevant and actionable.
Throughout the project, I leveraged the ADDIE process and incorporated elements of the SAM process to deal with evolving business processes. My project management strategies were key in helping us meet the agreed upon milestones dates. Clear communication, frequent updates, risk mitigation, and bi-weekly calls helped the team stay aligned and solve issues quickly.
Business leaders informed us that learners gave the training high marks. In 2018, Piper Jaffray analysts reported that the business units that received the training, delivered 25 percent of Microsoft's total revenue, up 3 percent. The company more than doubled the number of Azure agreements worth more than $10 million. Though these results are not completely attributable to the training strategy, it was a contributing factor.
Leadership Development Training
In 2017, the United Nations recognized that newly promoted staff in management positions were struggling to motivate and lead their teams successfully. They recognized the need for a training program for managers and leaders with supervisory responsibilities. The anticipated challenge was making the program relevant to the highly educated and culturally diverse employees who are geographically dispersed around the world.
Collaborating with stakeholders and leaders across the organization, I identified the needs of the learners, created learning objectives, and designed three highly interactive 30-minute elearning modules. The modules which included interactive workbooks, videos, and learning games were developed in Storyline 2 by a developer.
The training focused on personal strategies to unfold the learners’ capacity for effective and inclusive leadership. It was reinforced with a discussion forum to leverage knowledge management and peer learning opportunities, as well as videos and offline reading to maximize the learning experience.
In the first activity shown on the left, learners were asked to reflect on and draft their personal narrative. In the second activity, learners were given the opportunity to reflect on a past negotiation experience and reassess how they could enhance their skills using the negotiation framework that was demonstrated in the elearning.
The drag-and-drop timed game was designed to reinforce the concepts presented. It was one of several challenge questions throughout the module, which were tracked and a cumulative result shown at the end. Click the images on the left to view samples of the activities.
The organization reported that 550 learners in the first cohort completed the modules and based on feedback from the discussion forums, they were very well appreciated. Participants also found value in reflecting on their action plans and personal narratives.
One learner shared the following feedback, "I wish I knew most of those things when I was younger - I feel like I would have had a more successful career. I am still working on my authentic story as there are so many bits. I know that I need to also network more and think hard about how to go about finding a sponsor. Great course."